DEVELOPMENT OF A SYSTEM FOR PROVIDING PSYCHO-EMOTIONAL SUPPORT

Abstract

In modern realities, due to martial law and active hostilities in our country, many Ukrainians have joined the armed forces, radically changing their environment and activities. All military personnel often face stress, psychological trauma, and emotional exhaustion in general, which arise during combat missions and often require emotional assistance. Many citizens were forced to change their place and living conditions. Given these factors, one of the current issues is providing emotional support and psychological assistance.The task of this work is to develop a convenient, simple, and sufficiently functional application, the purpose of which is to enable communication between a person in need of urgent psychological assistance and a volunteer who has the ability, authority and desire to provide psycho-emotional support on a complimentary basis. Analysis of the subject area made it possible to identify the strengths and weaknesses of existing solutions in terms of technical support, accessibility and reliability, to form requirements for the system, and to highlight its basic functionality. Given the purpose of the application, it was decided to develop a web system, as this would allow a more significant number of potential users to access the application's functionality without additional downloads and installations. The system has a client-server architecture, implemented using the Node.js framework, Socket.io and React.js libraries, and PostgreSQL to store and process data in the system, which ensures high performance, reliability, and scalability of the application. The system structure was built and implemented practically, taking into account the user roles: "Administrator", "Volunteer Psychologist", and "User". The developed web system is focused on psycho-emotional support specifically for the military, but it can also be reoriented to assist other users. One of the most important parts of the implementation was to ensure the confidentiality of data for users and the integrity of data transmission within the system. Given this, No 2(43) 20251045it was decided to require users to provide a document confirming the user's identity (for example, a military ID or volunteer ID) during user registration